Putri, Triya Rachmatika Noorhassim and Mashudi, Mulya R. and Ipung, Heru Purnomo (2016) Analysis of Efficiency, System Quality, Information Quality, and Staff Responsiveness, Towards Customer Satisfaction and Customer Continuance Intention in Trading Company. Case Study : PT. XYZ. Masters thesis, Swiss German University.

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Abstract

The quality of online trading is still questionable for both experienced and inexperienced online trading user. The research analyse the influence of efficiency, system quality, information quality, and staff responsiveness to ionline trading user’s satisfaction and continuance intention in PT. XYZ. The research also found the differences of the influences between experience user and inexperience user. The result shows that there are differences between experienced group and inexperienced groups. Efficiency, system quality, information quality have significance influence to the satisfaction and continuance intention for experienced group, whereas all factors don’t have significance influence to the satisfaction and continuance intention for inexperienced group. It shows the inefficiencies and ineffectiveness for online trading at PT. XYZ .

Item Type:	Thesis (Masters)
Additional Information:	Efficiency; System Quality; Information Quality; Staff Responsiveness
Subjects:	T Technology > T Technology (General) > T58.5 Information technology
Divisions:	Faculty of Engineering and Information Technology > Department of Information Technology
Depositing User:	Atroridho Rizky
Date Deposited:	14 Jul 2020 06:52
Last Modified:	14 Jul 2020 06:52
URI:	http://repository.sgu.ac.id/id/eprint/1151

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