Rondiyap, Steven Adrianto and Indrayadi, Yuki and Awibowo, Setijo (2016) Implementation: Quality Management System (QMS) ISO 9001:2015 at CV. Bina Makmur Sehati. Bachelor thesis, Swiss German University.

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Abstract

To consistently meeting customer requirements and enhancing customer satisfaction, an international standard on Quality Management System (QMS) ISO 9001:2015 is considered to be the best solution for CV. Bina Makmur Sehati. The standard has the same focus as CV. Bina Makmur Sehati has which is to provide product quality that meets customer requirements. Because of lack of documentation done within CV. Bina Makmur Sehati, it is expected that with the implementation of the standard, the required documentation according to clause 8 of the Standard to support the processes and activities done within CV. Bina Makmur Sehati will be covered. The research focused on the implementation clause 8 of the standard and what documentations needed to fulfil the requirement in each of that clause. This research uses gap analysis to compare the current condition of CV. Bina Makmur Sehati related to the standard and the requirements mentioned in ISO 9001:2015 Standard. Thus, a new standard operating procedures example and a quality manual has been developed to help CV. Bina Makmur Sehati fulfiling the requirements of the standard. While creating those documents, some findings were also discovered. Which leads to conclusions and recommendations for the company to adapt with the new documentation and implementation of the standard, such as recruitment of new employee and also further documentation which was not covered by this thesis.

Item Type:	Thesis (Bachelor)
Uncontrolled Keywords:	ISO Standard Implementation; Quality Management System; Standard Operating Procedure; Quality Manual.
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD9980.5 Service industries--Quality control T Technology > T Technology (General) > T55.4 Industrial engineering. Management engineering
Divisions:	Faculty of Engineering and Information Technology > Department of Industrial Engineering
Depositing User:	Atroridho Rizky
Date Deposited:	02 Nov 2020 14:40
Last Modified:	02 Nov 2020 14:40
URI:	http://repository.sgu.ac.id/id/eprint/1319

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