Tiurindah, Venny Violetta and Sofianti, Tanika D. (2016) Benchmarking Product Service System of Generator Set Distributors. Bachelor thesis, Swiss German University.
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Abstract
Power generation is an industry which is essential to sustain daily life. It makes a tight competition between generator set distributors. An improvement in product service system of the distributors is necessary to survive the competition. The purpose of this research is to develop tools to benchmark the Product Service System of generator set distributors. This benchmarking aims for identifying the gaps between one product with other competitors‘ products. The methodology of conducting this research is by using Product Service System Board to visualize the current Product Service System of a generator set distributor, adopting PPIAF framework for assessing product performance and SERVQUAL framework for assessing service quality, and using AHP as weighting method. The survey leads to the idea of the improvement of current Product Service System of a generator set distributor. This research needs further studies in more detailed measures weighting and the implementation of Product Service System Board in assessing service quality.
| Item Type: | Thesis (Bachelor) |
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| Uncontrolled Keywords: | Product Service System; Product Service System Board; Generator Set; Analytic Hierarchy Process. |
| Subjects: | T Technology > T Technology (General) > T55.4 Industrial engineering. Management engineering |
| Divisions: | Faculty of Engineering and Information Technology > Department of Industrial Engineering |
| Depositing User: | Atroridho Rizky |
| Date Deposited: | 02 Nov 2020 14:43 |
| Last Modified: | 02 Nov 2020 14:43 |
| URI: | http://repository.sgu.ac.id/id/eprint/1320 |
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