Intiar, Khairul Dwigautama and Abadi, Fiter and Pasasa, Linus (2015) Analysis of ISO 9001:2008 Implementation in Resources Management Impacting Employee Performance of Manufacturing Firm: Case Study of PT.XYZ. Bachelor thesis, Swiss German University.

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Abstract

Quality management system is understood as a system that guides organization to focus on producing products or services with assured quality. ISO 9001:2008 is among many standards that optimizes quality management system through setting out the requirements, and recommendation for design and evaluation of the quality management system. One particular clause of the requirements of ISO 9001:2008 implementation relates to performance of employees, this clause is clause 6 resources management. The focus of the clause includes competence, training, awareness, infrastructure and work environment. Thus the purpose of this research is to analyze the impact of ISO 9001:2008 implementation in resources management towards employee performance in certified manufacturing firm, PT.XYZ. Quantitative and qualitative approaches were used in this study. Questionnaire distribution & interview were performed to gather the primary data of this research. The software that were used for analysis and processing of data of this research were AMOS & SPSS. The outcome of this research is ISO 9001:2008 implementation in resources management have a strong influence towards the employee performance of PT.XYZ.

Item Type:	Thesis (Bachelor)
Uncontrolled Keywords:	Quality Management System; ISO 9001:2008; Employee Performance; SPSS; AMOS
Subjects:	H Social Sciences > HF Commerce > HF5001 Business T Technology > TS Manufactures > TS1109 Quality Control
Divisions:	Faculty of Business Administration and Communication > Department of Business Administration
Depositing User:	Atroridho Rizky
Date Deposited:	04 Dec 2020 15:01
Last Modified:	04 Dec 2020 15:01
URI:	http://repository.sgu.ac.id/id/eprint/1568

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