Nilam, Monica and Saraswati, Triarti (2015) Analysis of Human Error to Improve Workers Efficiency in the Quality Control Department: A Case Study in PT. Nisuma. Bachelor thesis, Swiss German University.

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Abstract

Quality in a paper cup industry is a crucial thing. It is necessary to do a quality control before the product is packed into the packaging, to ensure that the customers would receive a standard quality items. The packing process is also vital, as it has to ensure the right item with the right order size is packed. However, when it is done manually, the process is prone to human errors. This research identifies the factors that affect human errors in PT. NISUMA and determine the proper solution. This research uses Human Performance Technology Model as the methodology. Observation and interviews are done to study the process and environment. Then, a time study is conducted to determine the standard time required in completing the task in the current methods they are using. Gap analysis and cause and effect analysis are developed to find the root cause of the problem. It was found that workers' lack of knowledge regarding the products' standard, distractions, and an overcrowded workspace affect the overall performance of the process. With a job analysis to design a proper working method and management of the workplace layout, increasing the efficiency of the workers may be possible.

Item Type:	Thesis (Bachelor)
Uncontrolled Keywords:	Quality Control; Human Error; Human Performance Technology; Time Study.
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD9980.5 Service industries--Quality control T Technology > T Technology (General) > T55.4 Industrial engineering. Management engineering T Technology > TS Manufactures > TS1109 Quality Control
Divisions:	Faculty of Engineering and Information Technology > Department of Industrial Engineering
Depositing User:	Atroridho Rizky
Date Deposited:	12 Jan 2021 14:15
Last Modified:	12 Jan 2021 14:15
URI:	http://repository.sgu.ac.id/id/eprint/1703

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