Importance Performance Analysis (IPA): A New Approach Measuring Service Quality and Perceived Service Value in Airline Sector

Krisnawati, Nila (2018) Importance Performance Analysis (IPA): A New Approach Measuring Service Quality and Perceived Service Value in Airline Sector. In: The 2nd National Conference on Entrepreneurial Marketing Studies, 5-6 March 2018, Semarang. (In Press)

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N12 materi presentasi.pdf

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No. 24 Review - Importance Perfomance Analysis.pdf

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Item Type: Conference or Workshop Item (Presentation)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD9980.5 Service industries--Quality control
H Social Sciences > HF Commerce > HF5001 Business
Divisions: Faculty of Business Administration and Communication > Department of Business Administration
Depositing User: Faisal Ifzaldi
Date Deposited: 28 Aug 2020 11:32
Last Modified: 23 Sep 2020 02:36
URI: http://repository.sgu.ac.id/id/eprint/1759

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