Nandiasa, Radityo and Simatupang, Parhimpunan (2014) Determinants of Organizational Citizenship Behavior and its Outcomes in Soll Marina Hotel Serpong. Bachelor thesis, Swiss German University.

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Abstract

Researcher and practitioner believe that organizational citizenship behavior (OCB) can increase organizational productivity and job satisfaction between employees. However, there is a little understanding about the concept of OCB between Indonesian. Therefore, this research aims to analyze the antecedents of organizational citizenship behavior using a comprehensive approach on level in organizational structure, which is procedural justice, transformational leadership, and the complexity of organizational structure. This research also analyzes the descendant of OCB, which is job satisfaction. This research is conducted in Soll Marina Hotel Serpong by distributing 115 questionnaires to its employee. The finding shows that procedural justice has an insignificant effect on employees’ OCB, transformational leadership has a significant effect on employees’ OCB, and the complexity of organizational structure has a significant effect on employees’ OCB. This research also found that OCB significantly affect job satisfaction.

Item Type:	Thesis (Bachelor)
Uncontrolled Keywords:	Organizational Citizenship Behavior, Procedural Justice, Transformational Leadership, Complexity of Organizational Structure, Job Satisfaction
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD58 Organizational behavior. Corporate Culture T Technology > TX Home economics > TX901 Hospitality industry T Technology > TX Home economics > TX911 Hotel management
Divisions:	Faculty of Business Administration and Communication > Department of Hotel and Tourism Management
Depositing User:	Faisal Ifzaldi
Date Deposited:	22 Jul 2021 15:50
Last Modified:	22 Jul 2021 15:50
URI:	http://repository.sgu.ac.id/id/eprint/2099

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