The Analysis of Managerial Skills towards Employee Behavior in New Business Environment – A Case Study of Stars Hotels in Tangerang

Perdana, Aldi Putra and Krisnawati, Nila (2021) The Analysis of Managerial Skills towards Employee Behavior in New Business Environment – A Case Study of Stars Hotels in Tangerang. Masters thesis, Swiss German University.

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Abstract

The unprecedented Covid-19 pandemic has been tremendously affecting the global economy all around the world since the early days of 2020. Hospitality industry, in specific hotels, is facing great challenges during the crisis due to pandemic. In Tangerang, Indonesia, 80% of hotels are closed down due to the pandemic, resulting from declining occupancy rates, decreasing foreign and domestic tourists, which lead to reduced hotel income, reduced pay and even unemployment of hotel employee. Due to low retention rate and low chance of new hiring, employees must put efforts to gain leverage, such as new and/or updated skills to not getting laid off or having their contract terminated, which will affect the attitude and behavior of the employees. HR managers in hotel industry also required to develop strategies to avoid employee termination or layoffs while keeping the business going. The purpose of this research is to analyze the impact of Management Skills (Technical Skills, Human Skills, Conceptual Skills, with Intrapreneurial Skills as an addition) towards Employee Behavior in the new business environment in stars hotels in Tangerang. This research uses quantitative method and supported by in-depth interview and FGD results. The finding indicates that regardless the management level of the employee, Human Skills and Intrapreneurial Skills have significant impact towards Employee Behavior, while Technical Skills and Conceptual Skills have no significant impact towards Employee Behavior. However, it is also found that collectively and simultaneously all of the Management Skills have significant impact towards Employee Behavior.

Item Type: Thesis (Masters)
Uncontrolled Keywords: Management Skills, Employee Behavior, Intrapreneurial Skills, Covid-19 Pandemic, Hotel and Tourism
Subjects: H Social Sciences > HF Commerce > HF5001 Business
H Social Sciences > HF Commerce > HF5549 Personnel management
R Medicine > RA Public aspects of medicine > RA644 Malaria, COVID-19
T Technology > TX Home economics > TX911 Hotel management
Divisions: Faculty of Business Administration and Communication > Department of Business Administration
Depositing User: Faisal Ifzaldi
Date Deposited: 11 Jan 2022 16:30
Last Modified: 11 Jan 2022 16:30
URI: http://repository.sgu.ac.id/id/eprint/2307

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