Indrawati, Maria Dewi and Krisnawati, Nila (2021) Application of UTAUT Model on the Use Behavior of COVID-19 Electronic Health Alert Card (E-HAC) in Indonesia. Masters thesis, Swiss German University.

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Abstract

Electronic Health Alert Card (E-HAC) apps is a part of mobile health technology used for Covid-19 surveillance and contact tracing apps in Indonesia. During the initial stage, this mandatory mobile health passport technology is very much expected to promote safer travel experience, however after the second waves of Covid-19, similar pandemic-driven apps are playing a less prominent role than predicted. This study was conducted to confirm the relationships between factors influencing technology acceptance using the unified theory of acceptance and use of technology or UTAUT model and also satisfaction of E-HAC user in Indonesia during Covid-19, which previous research have not given. The research context is the Indonesia travellers who travelled during the pandemic; hence data was collected through an online survey (n=163). Findings from SEM analysis indicate that Performance Expectancy and Facilitating Conditions are important antecedents to intention to use E-HAC and that the construct of Behavior Intention significantly impact Satisfaction in adopting the E-HAC services. This study contributes to all stakeholders such as government agencies, healthcare along with tourism service providers in developing strategies and policies to strengthen E-HAC services as a digital health passport that will boost travelers' confidence and encourage them to use applications to support Indonesia's tourism recovery program.

Item Type:	Thesis (Masters)
Uncontrolled Keywords:	Behavioral Intention, Technology Acceptance, Technology Use, UTAUT, COVID-19 Surveillance App, E-HAC, Satisfaction
Subjects:	H Social Sciences > HF Commerce > HF5001 Business R Medicine > RA Public aspects of medicine > RA0421 Public health. Hygiene. Preventive Medicine R Medicine > RA Public aspects of medicine > RA644 Malaria, COVID-19
Divisions:	Faculty of Business Administration and Communication > Department of Business Administration
Depositing User:	Faisal Ifzaldi
Date Deposited:	12 Jan 2022 02:59
Last Modified:	12 Jan 2022 02:59
URI:	http://repository.sgu.ac.id/id/eprint/2312

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