Andriyani, Rena and Garibaldi, Gemala P. (2017) The Impact of Workplace Spirituality Towards Organizational Citizenship Behavior-Customer of Frontline Employees in Hotel X. Bachelor thesis, Swiss German University.

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Abstract

Workplace spirituality has taken people’s attention these past years, where people seek the quality of human spirit rather than monetary motive at work. Another study that currently attracts researchers is organizational citizenship behaviour that targeted customers, especially when it comes to analysing service industries. Due to these facts, this research aims to find the impact of workplace spirituality towards organizational citizenship behaviour-customer of frontline employees in Hotel X. This research is quantitative research and the type of study is causal research. The data is collected by distributing 82 questionnaires to frontline employees in a five-star hotel located in Bali. Compared to other hotels, hotel X has been implementing workplace spirituality in their working environment. Simple linear regression is used to analyse the relationship between two variables. The result shows that workplace spirituality influence significantly to organizational citizenship behaviour-customer of frontline employees by 71.4%. Further analyse resulted in finding the most influence dimensions of workplace spirituality towards organizational citizenship behaviour- customer. Workplace spirituality has three dimensions, meaningful work, sense of community and alignment with organization value. Alignment with organization value has the most influence at 63.84%, followed by meaningful work at 61% and sense of community hold the least influence at 58.52%.

Item Type:	Thesis (Bachelor)
Uncontrolled Keywords:	Workplace Spirituality ; Organizational Citizenship Behavior-Customer ; Frontline ; Hotel ; Meaningful Work
Subjects:	T Technology > TX Home economics > TX901 Hospitality industry
Divisions:	Faculty of Business Administration and Communication > Department of Hotel and Tourism Management
Depositing User:	Adityatama Ratangga
Date Deposited:	15 May 2020 04:14
Last Modified:	15 May 2020 04:14
URI:	http://repository.sgu.ac.id/id/eprint/247

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