Chandra, Irawan and Suryo, Nugroho Aryono and Suryanto, Gregorius I. (2017) The Influence Of Laboratory And Radiology Service Quality And Doctor Service On Patient Satisfaction. Masters thesis, Swiss German University.

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Abstract

Objectives – This study provides Hospital XYZ and other hospital in Indonesia whether there are relationship among laboratory service, radiology service and doctor service which influence patient satisfaction. Method – Questionnaires were distributed online to patient or representative. In addition Cronbach’s Alpha, Pearson’s Correlation and Regression were used to test the relationship between variables in the model. Result – There is positive correlation among laboratory service and radiology service and doctor service to patient satisfaction in hospital XYZ. Doctor service is the most significance influence to patient satisfaction. Conclusion – This study show that many patients of Hospital XYZ are satisfied with the laboratory service, radiology service and doctor service. And this satisfaction may possibly decrease the number of Indonesian medical tourism.

Item Type:	Thesis (Masters)
Uncontrolled Keywords:	Service Quality; Patient Satisfaction; Laboratory Service Quality; Radiology Service Quality Doctor Service; Hospital
Subjects:	R Medicine > RA Public aspects of medicine > RA960 Medical centers. Hospitals. Dispensaries. Clinics T Technology > TS Manufactures > TS1109 Quality Control
Divisions:	Faculty of Business Administration and Communication > Department of Business Administration
Depositing User:	Astuti Kusumaningrum
Date Deposited:	12 May 2020 14:53
Last Modified:	12 May 2020 14:53
URI:	http://repository.sgu.ac.id/id/eprint/301

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