Aristyo, Hadrian Marco and Mbouw, Esa Theodore (2019) Consumer Acceptance of Self-Service Check-In Technology Case Study of Husein Sastranegara Airport Bandung. Bachelor thesis, Swiss German University.

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Abstract

This research is designed to scale how good self-service check in kiosk accepted by the passenger in Husein Sastranegara airport in Bandung. TAM model are used to make the research models and made to measure the impact between Perceived ease of use and perceived usefulness on behavioral intention toward using selfservice check in kiosk technology itself. The research subject in this research is the passenger that have depart from the airport and have use the self-services kiosk provided by the airport. 101 respondents are taken as samples and the data have been analyzed with multiple linear regression method. The result shows perceived ease of use and perceived usefulness have 22.7% effect towards behavioral intention of user towards self-services technology; this means both of the hypotheses are accepted. Airport management could do promotion to improve the kiosk usage through social media and make tutorial video about steps of using self-service check in kiosk Suggestion and recommendation are made based on this research finding and provided for PT Angkasa Pura II (Airport Operator) and concluded in the last chapter of this research.

Item Type:	Thesis (Bachelor)
Uncontrolled Keywords:	Self-Services Technology ; Self-Check In Kiosk ; Perceived Ease of Use ; Perceived Usefulness ; Behavioral Intention
Subjects:	T Technology > TX Home economics > TX901 Hospitality industry
Divisions:	Faculty of Business Administration and Communication > Department of Hotel and Tourism Management
Depositing User:	Adityatama Ratangga
Date Deposited:	19 May 2020 03:29
Last Modified:	19 May 2020 03:29
URI:	http://repository.sgu.ac.id/id/eprint/441

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