Andrea, Indah Prameshwarie and Sitepu, Badikenita and Simatupang, Parhimpunan (2018) Analysis The Influence of Total Quality Management (TQM) and Joint Commission International (JCI) Toward Patient Safety Program A Case Study: Omni Hospital Group. Masters thesis, Swiss German University.

Preview	Text Indah Andrea 2-1653-010 TOC.pdf Download (470kB) | Preview
	Text Indah Andrea 2-1653-010 1.pdf Restricted to Registered users only Download (440kB)
	Text Indah Andrea 2-1653-010 2.pdf Restricted to Registered users only Download (466kB)
	Text Indah Andrea 2-1653-010 3.pdf Restricted to Registered users only Download (445kB)
	Text Indah Andrea 2-1653-010 4.pdf Restricted to Registered users only Download (808kB)
	Text Indah Andrea 2-1653-010 5.pdf Restricted to Registered users only Download (263kB)
Preview	Text Indah Andrea 2-1653-010 Ref.pdf Download (182kB) | Preview

Abstract

The purpose of this study is to analyze the influence of Total Quality Management (TQM) and Joint Commission International (JCI) toward Patient Safety Program in Omni Hospital Group. The objective of the study is to provide Omni Hospital Group whether there is positive relationship among Total Quality Management (TQM) and Joint Commission International (JCI) which influence Patient Safety Program. In this research, questionnaires were spread to medical and non-medical staffs Omni Hospital Group. In testing relationship between independent and dependent variable in the model are using Cronbach’s Alpha, Pearson’s Correlation and Regression. The researcher used closed ended self-administered questionnaires as a method of collecting data. The study was done on one hundred fifty respondents from Omni Hospital Group employees. The finding of the study revealed that Total Quality Management (TQM) and Joint Commission International (JCI) positive correlation to Patient Safety Program in the Omni Hospital Group. The result indicated that with focus on Total Quality Management (TQM) strategy and adopt Joint Commission International (JCI) accreditation will improve Patient safety Program and lead to patient satisfaction. The company may use both quality strategies to optimize corporate resources in order to improve Patient satisfaction and increase number of hospital customer.

Item Type:	Thesis (Masters)
Uncontrolled Keywords:	Total Quality Management; Joint Commission International; Quality Improvement; Patient Safety
Subjects:	R Medicine > RA Public aspects of medicine > RA960 Medical centers. Hospitals. Dispensaries. Clinics R Medicine > RA Public aspects of medicine > RA965.6 Hospital patients--Safety measures T Technology > TS Manufactures > TS1109 Quality Control
Divisions:	Faculty of Business Administration and Communication > Department of Business Administration
Depositing User:	Astuti Kusumaningrum
Date Deposited:	09 Jul 2020 14:41
Last Modified:	09 Jul 2020 14:41
URI:	http://repository.sgu.ac.id/id/eprint/761

Actions (login required)

View Item