Adrianto, Helen and Zainal, Munawaroh and Manik, Dewanta (2009) The Analysis of the Academic Theories and The Practical Application of Standard Operating System in the Hotels: Case SGU Vs Hotel “A”, “B”, “C”. Bachelor thesis, Swiss German University.

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Abstract

The hospitality industry is a business industry that needs trained people who are experts in the area. Trained people mean those who have learned the basic knowledge, skill, and attitude of the industry from any hospitality academic institution. However, sometimes the lessons delivered differ from the practical application. One simple sample of the distinction is different kind of Standard Operating System or Standard Operating Procedure (SOP) in different hotels. This thesis is aimed of acknowledging the differences of SOP that appear in the academic institution, SGU, and in the working/practical situation. It relates to the second purpose of the research, which is to decide whether the curriculum prepared by SGU is sufficient for the needs of the industry. At the same time, it also analyzes the role of knowledge, skills, and attitude both in academic and practical/working performance. SGU as academic institution had prepared the students with basic knowledge, skills, and attitudes before they enter the practical situation. The lessons that are prepared by SGU are partly useful for the internship, yet partly are found to be only a requirement of the curriculum of management study. From all these things, the students considered attitude as the most important competency within the academic situation, while skill is the most important competency within the practical situation. The role of knowledge somehow remains on the middle position between skills and attitude.

Item Type:	Thesis (Bachelor)
Subjects:	T Technology > TX Home economics > TX901 Hospitality industry T Technology > TX Home economics > TX911 Hotel management
Divisions:	Faculty of Business Administration and Communication > Department of Business Administration
Depositing User:	Astuti Kusumaningrum
Date Deposited:	04 Nov 2020 02:34
Last Modified:	04 Nov 2020 02:34
URI:	http://repository.sgu.ac.id/id/eprint/992

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