Thesis

Dirayati, Wafi and Hamidati, Anis (2013) Identifying the Key Factors and Outcomes of Customer Satisfaction: A case study of Starbucks Coffeehouses in South Tangerang. Bachelor thesis, Swiss German University.

Jaurissa, Laura and Soeprapto, Vishnuvardhana S. (2015) An Analysis of Service Quality and Positive Word of Mouth Marketing Towards Customer Buying Decisions Case Study: Establishment X in Pantai Indah Kapuk Jakarta Utara. Bachelor thesis, Swiss German University.

Khairunnisa, Khairunnisa and Hidayat, Nila K. and Pasasa, Linus (2015) The Emergence of Service Quality and Brand Awareness Toward Strategic Competitiveness and its Impact on Hotel Performance: A Case Study of XYZ Domestic Hotel. Bachelor thesis, Swiss German University.

Pricilia, Monica and Abadi, Fiter and Pasasa, Linus (2015) Analyzing the Affect of Brand Image, Service Quality, and Customer Satisfaction Toward Customer Loyalty in a Premium Coffeehouse Retailer - Case of Starbucks Indonesia in Tangerang Area. Bachelor thesis, Swiss German University.

Situmorang, Sam Michael Nugraha and Maulida, Mira (2021) The Role of Viral Marketing in Consumer Purchase Intention and Purchase Decision in Edtech Application. Masters thesis, Swiss German University.

Sukardi, Samudra and Munawaroh, Munawaroh (2021) The Influence of Price, Service Quality and Location toward Customer Decision Visiting Mercure Jakarta Pantai Indah Kapuk. Bachelor thesis, Swiss German University.

Zen, Felisa and Abadi, Fiter (2015) The Influence of Product Differentiation and Service Quality On Customer Satisfaction and Loyalty in the Restaurant Industry. Bachelor thesis, Swiss German University.