Soeltanong, Myra Beatrice and Rahardja, Liana (2016) Designing a Balanced Scorecard to Measure The Performance of Banking Industry in Indonesia: A Case study Approach. Bachelor thesis, Swiss German University.

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Abstract

Balanced Scorecard is a performance measurement tool that has not been commonly used in banking industry in Indonesia. This research aims to provide a more comprehensive performance measurement for 20 listed reserve banks in Indonesia by using BSC, that does not focuses on financial, but also on non-financial measures, which consist of four perspectives: Financial, Customer, Internal, Learning and Growth. This research shows that the performance has been weakening from 2010- 2013, however, it slowly recovered in 2014.

Item Type:	Thesis (Bachelor)
Uncontrolled Keywords:	Balanced Scorecard; Banking; Financial Perspective; Customer Perspective; Internal Perspective; Learning and Growth Perspective; Performance Measurement.
Subjects:	H Social Sciences > HF Commerce > HF5001 Business H Social Sciences > HG Finance > HG1501-3550 Banking
Divisions:	Faculty of Business Administration and Communication > Department of Business Administration
Depositing User:	Atroridho Rizky
Date Deposited:	03 Nov 2020 14:10
Last Modified:	03 Nov 2020 14:10
URI:	http://repository.sgu.ac.id/id/eprint/1359

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