Ananda, Ricky and Soeprapto, Vishnuvardhana S. (2015) Relation Between Golf Service Quality and Guest Satisfaction in Jakarta. Bachelor thesis, Swiss German University.
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Abstract
The purpose of this study to indentify the relation between golf service quality and guest satisfaction in Jakarta. The study was conducted using five SERVQUAL dimensions. The dimension are reliability, responsiveness, Assurance, Empathy, and Tangible. The method used in this analysis is quantitative, with a set of questionnaire and distributed to 100 respondents. The data gathered is analyzed then using SPSS. The result are Reliability, Responsiveness, Assurance, Empathy, and Tangible have significant impact toward Customer Satisfaction. Satisfied customer will recommend the product, will recommend the service, and good thing about the golf club house.
| Item Type: | Thesis (Bachelor) |
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| Uncontrolled Keywords: | SERVQUAL; Golf; Customer Satisfaction |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD9980.5 Service industries--Quality control H Social Sciences > HF Commerce > HF5415 Consumer Behavior > HF5415.335 Consumer satisfaction T Technology > TX Home economics > TX901 Hospitality industry |
| Divisions: | Faculty of Business Administration and Communication > Department of Hotel and Tourism Management |
| Depositing User: | Atroridho Rizky |
| Date Deposited: | 04 Nov 2020 03:08 |
| Last Modified: | 04 Nov 2020 03:08 |
| URI: | http://repository.sgu.ac.id/id/eprint/1677 |
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