A

Adityo, Okke Hadyan and Sofianti, Tanika D. and Saraswati, Triarti (2015) Measuring Student Satisfaction: A Case Study in SGU. Bachelor thesis, Swiss German University.

Ananda, Ricky and Soeprapto, Vishnuvardhana S. (2015) Relation Between Golf Service Quality and Guest Satisfaction in Jakarta. Bachelor thesis, Swiss German University.

Andhika, Benedictus Widy and Hidayat, Nila K. and Pasasa, Linus (2015) Analysis of Service Quality, Perceived Value and Customer Satisfaction Towards Customer Loyalty in Insurance Industry: Case Study of PT.Synergy Adhi Manunggal. Bachelor thesis, Swiss German University.

B

Bahalwan, Hannan Hibatullah and Halim, Hasniati and Pasasa, Linus (2014) The Impact of Customer Retention Strategies and Customer Satisfaction Toward Customer Loyalty on Mobile Phone Users in South Jakarta (Case Study of PT. Indosat). Bachelor thesis, Swiss German University.

Baladi, Baladi and Hendriana, Dena and Sofyan, Edi (2021) Improving of the Mechanic Qualification Standard Related with Customer Satisfaction at Leading Heavy Equipment Distributor Company in Indonesia. Masters thesis, Swiss German University.

Bawono, Marastika Wicaksono Aji and Soetomo, Moh. A. Amin and Mashudi, Mulya R. (2021) Analysis of the Correlation Implementation of COBIT 2019, ITIL V3 AND ISO 27002 TO ISO 10002 Customer Satisfaction (Case Study: PT. XYZ). Masters thesis, Swiss German University.

C

Cahyono, Bayu and Sumarsono, Sumarsono and Hendriana, Dena (2021) Sustainable TQM Implementation in Relationship with Customer Satisfaction and Business Performance in Indonesian Remanufacturing Company. Masters thesis, Swiss German University.

D

Dirayati, Wafi and Hamidati, Anis (2013) Identifying the Key Factors and Outcomes of Customer Satisfaction: A case study of Starbucks Coffeehouses in South Tangerang. Bachelor thesis, Swiss German University.

F

Fahmy, Azzam and Mashudi, Mulya R. and Soetomo, Moh. A. Amin (2018) Perception Analysis of Service Quality IT Operation Studycase of PT XYZ. Masters thesis, Swiss German University.

Fauzan, Muhammad Rizki and Munawaroh, Munawaroh (2014) The Impact of Physical Environment on Customer Satisfaction in Restaurant X. Bachelor thesis, Swiss German University.

G

Ghani, Arief and Tobing, Rudy (2014) The Role of Mobile Banking Service Quality Towards Customer Satisfaction: A Case Study of CIMB Niaga Go Mobile. Bachelor thesis, Swiss German University.

H

Handali, Joshua Peter and Saraswati, Triarti and Tertiana, Invanos (2011) Studying The Students’ Need of Sports Facility in Swiss German University. Bachelor thesis, Swiss German University.

Handayani, Indah and Sjafei, Netta J. (2010) Analysis of Value Creation By PT Smart Telecom Toward Customer Satisfaction. Bachelor thesis, Swiss German University.

Harrisman, Rio and Halim, Hasniati (2015) Service Quality: Expectations, Perceptions and Satisfaction About Service Quality at Wall Street English, Pondok Indah, Jakarta - a Case Study. Bachelor thesis, Swiss German University.

I

Intianto, Massela and Tobing, Rudy (2016) Analyzing the Factors Affecting Customer Satisfaction on Small Business in Restaurant Industry in BSD. Case Study: Tutup Panci Restaurant. Bachelor thesis, Swiss German University.

J

Jovina, Jovina and Saroso,, Pudyotomo A. (2015) The Influence of Dining Atmosphere Towards Customer Satisfaction a Case Study of (X) Restaurant. Bachelor thesis, Swiss German University.

K

Kurniasih, Prastitya Priswi and Tobing, Rudy (2012) Factors Influencing Customer Satisfaction of An Online Clothing Store: A Case Study of ‘Tendencies’ Online Store. Bachelor thesis, Swiss German University.

L

Lie, Alvin Samuel and Saraswati, Triarti and Sofianti, Tanika D. (2015) Mapping Customer Satisfaction and Expectation in Health Care System. Bachelor thesis, Swiss German University.

M

Maramis, Marshanette Regina and Reese, Matthias (2016) Analysis Of Influence Of E-Service Quality On Customer Satisfaction Of Tokopedia Website. Bachelor thesis, Swiss German University.

N

Nugroho, Yanuar Anggit Eko and Baskoro, Gembong and Hendriana, Dena (2021) Business Model For Startup Company PT Jet Koe Indonesia (Case: JetQ Application Development). Masters thesis, Swiss German University.

P

Pohan, Andrew Fujii and Abadi, Fiter and Pasasa, Linus Ampang (2016) Analyzing the Impact of Customer Relationship Management Towards Customer Satisfaction in Electrolux Indonesia. Bachelor thesis, Swiss German University.

Pricilia, Monica and Abadi, Fiter and Pasasa, Linus (2015) Analyzing the Affect of Brand Image, Service Quality, and Customer Satisfaction Toward Customer Loyalty in a Premium Coffeehouse Retailer - Case of Starbucks Indonesia in Tangerang Area. Bachelor thesis, Swiss German University.

Putra, Aditya Nova and Saroso, Pudyotomo A. (2014) The Importance of Physical Menu Design as A Marketing Tool in Achieving Customer Satisfaction in Restaurant – X. Bachelor thesis, Swiss German University.

R

Rohmah, Dini Syiefa Ur and Ardiansyah, Muhril (2015) Factors Influencing Customer Satisfaction - Case Study: Mad Dogs Restaurant. Bachelor thesis, Swiss German University.

S

Samosir, Aaron Albert Maulana and Ardiansyah, Muhril (2015) Analysis of Customer Satisfaction on Selecting Value Airlines in Soekarno – Hatta Airport (Case Study: PT.Citilink). Bachelor thesis, Swiss German University.

Sugiri, Rashid Algani and Pratama, Yudhistira (2016) Analyzing The Influence of Tourism Product Satisfaction Towards Intention to Return. Case Study: Pulau Tidung, Jakarta. Bachelor thesis, Swiss German University.

T

Tagore, Rika and Perangin-angin, Loina Lalolo K. (2015) The Effect of Customer Satisfaction on Restaurant X Brand Loyalty: Case Study at Restaurant X in Alam Sutera, Tangerang. Bachelor thesis, Swiss German University.

Tutuko, Muhammad Haritsah Suryo and Abduh, Dibia Merinda (2011) Analyzing of Consumer Perception of A Department Store (Case Study of The Goods Dept Store, Plaza Indonesia, Jakarta). Bachelor thesis, Swiss German University.

W

Wijaya, Mariansyah Firman and Soeprapto, Vishnuvardhana S. (2014) Impact of Scuba Diving Tourism in Komodo National Park, Indonesia Towards Tourist Satisfaction. Bachelor thesis, Swiss German University.

Y

Yanzah, Teuku Dhani and Abadi, Fiter (2015) The Impact of Value Added Service Towards Customer Satisfaction and Customer Loyalty in JBL (Jasa Berdikari Logistic) Company. Bachelor thesis, Swiss German University.

Yunardo, Felix and Saroso, Pudyotomo A. and Simatupang, Parhimpunan (2013) An Analysis of Quality Products and Customer Experience to Customer Buying Decision Making: A Case Study at Starbucks Alam Sutera (Flavor Bliss). Bachelor thesis, Swiss German University.

Z

Zen, Felisa and Abadi, Fiter (2015) The Influence of Product Differentiation and Service Quality On Customer Satisfaction and Loyalty in the Restaurant Industry. Bachelor thesis, Swiss German University.