Lie, Alvin Samuel and Saraswati, Triarti and Sofianti, Tanika D. (2015) Mapping Customer Satisfaction and Expectation in Health Care System. Bachelor thesis, Swiss German University.

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Abstract

Patient satisfaction is an important and commonly used indicator for measuring the quality in health care. Patient satisfaction entirely affects hospital outcomes, patient retention, and medical malpractice claims. It affects the timely, efficient, and patient-centred delivery of quality health care. Patient satisfaction is thus a proxy but a very effective indicator to measure the performance and success of both doctors and hospitals. This paper discusses as to how to ensure patient satisfaction in dermatological practice and what do patient really expect from the hospital service.

Item Type:	Thesis (Bachelor)
Uncontrolled Keywords:	Patient; Satisfaction; Customer; Service; Quality; Human Factor; Task Analysis
Subjects:	H Social Sciences > HF Commerce > HF5415 Consumer Behavior > HF5415.335 Consumer satisfaction T Technology > T Technology (General) > T55.4 Industrial engineering. Management engineering
Divisions:	Faculty of Engineering and Information Technology > Department of Industrial Engineering
Depositing User:	Atroridho Rizky
Date Deposited:	12 Jan 2021 13:44
Last Modified:	12 Jan 2021 13:44
URI:	http://repository.sgu.ac.id/id/eprint/1686

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