Adityo, Okke Hadyan and Sofianti, Tanika D. and Saraswati, Triarti (2015) Measuring Student Satisfaction: A Case Study in SGU. Bachelor thesis, Swiss German University.

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Abstract

Students’ opinion about factors related to the academic and non-academic form of a satisfaction feedback questionnaire. This research purpose to investigate satisfaction level of a students’ in Swiss German University, Tangerang, Indonesia. The research focuses on the general factor until specified factor in SGU. General factor like lecturer, local internship, OFSE, canteen, and parking area. The respondent consist of 60 engineering students. The respondent response measure through an adapted questionnaire on a 6-point likert scale for a satisfaction and 10 level rating for an important level. The result are reliability analysis, factor loading analysis and student satisfaction index. Reliability analysis function is to measure the data and the items that compose the scales. Factor loading analysis function is some variable or indicator that correlate poorly be eliminated as the part of variable related to the other measure, and it will be useless to be used in further analysis. Index purposes to see the student satisfaction within histogram. Parking area is the lowest criteria according to factor loading analysis, and also the lowest percentage according to student satisfaction index.

Item Type:	Thesis (Bachelor)
Uncontrolled Keywords:	Student Satisfaction; Service Quality; Swiss German University.
Subjects:	H Social Sciences > HF Commerce > HF5415 Consumer Behavior > HF5415.335 Consumer satisfaction L Education > L Education (General) L Education > LB Theory and practice of education T Technology > T Technology (General) > T55.4 Industrial engineering. Management engineering
Divisions:	Faculty of Engineering and Information Technology > Department of Industrial Engineering
Depositing User:	Atroridho Rizky
Date Deposited:	04 Nov 2020 02:07
Last Modified:	04 Nov 2020 02:07
URI:	http://repository.sgu.ac.id/id/eprint/1704

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