Natasaputra, Christian and Sofianti, Tanika D. and Prajogo, Tutuko (2014) An Application of Product Service System Board for Services Evaluation (A Case Study in PT XYZ). Bachelor thesis, Swiss German University.

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Abstract

Temporary power generation industry provides a similar product between competitors. It has made a tight competition between providers; therefore the right strategy to improve the service quality is needed to win the competition. The purpose of this study is to evaluate the provided service using Product Service System Board. The evaluation of PT. XYZ’s services is based on the idea of service strategy implementation. A concept that can approach the service strategy is Servitization. The concept of Servitization can be implemented in the real cases with Product Service System methodology. The Product Service System is a rising business model to respond a competitive modern market. The approach of this methodology can be done through Product Service System Board, which has aim to visualize the current provided service. The visualization brought to the understanding of each provided services to support the current products. These services are evaluated through performance, importance and capability survey. The survey leads to the idea of the improvement of the current services. This research needs further studies in improving the implementation of Product Service System Board. The sensitivity analysis and influencing factors identification are also needed to measure the effect of each component for the output of business.

Item Type:	Thesis (Bachelor)
Uncontrolled Keywords:	Diesel Power Plant, Product Service System, Product Service System Board, Servitization
Subjects:	T Technology > T Technology (General) > T55.4 Industrial engineering. Management engineering
Divisions:	Faculty of Engineering and Information Technology > Department of Industrial Engineering
Depositing User:	Faisal Ifzaldi
Date Deposited:	04 May 2021 15:26
Last Modified:	04 May 2021 15:26
URI:	http://repository.sgu.ac.id/id/eprint/1972

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