Alverina, Gisca and Anantadjaya, Samuel PD (2014) Influencing Effect of Leadership Styles and Employee Competence Towards OCB: A Case Study at Balairung Hotel in Jakarta. Bachelor thesis, Swiss German University.

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Abstract

The constant changing working environment of hospitality industry forced each of every hotel establishment to develop a way to retain their existence. Hence, Organizational Citizenship Behavior (OCB) has been introduced to be one of the sole components in improving both individual and organizational performances. Several previous researches have indicated that OCB is not only influenced by its own indicator, but also by other variables, such as Employee Competence and Leadership Styles. The objective of this research is then to understand the significant relationship between OCB, Leadership Style, and Employee Competence. The research is conducted at Balairung Hotel in Jakarta, where the primary data is obtained from the non-managerial employees. Data analysis is done by both SPSS and AMOS, which specified that there is a significant relationship between the three variables. However, the weak correlation strength result of Leadership Style towards OCB is then become the main issue that could be discussed in further study.

Item Type:	Thesis (Bachelor)
Uncontrolled Keywords:	Organizational Citizenship Behavior, Employee Competence, Leadership Style, AMOS, SPSS
Subjects:	H Social Sciences > HF Commerce > HF5549 Personnel management T Technology > TX Home economics > TX901 Hospitality industry T Technology > TX Home economics > TX911 Hotel management
Divisions:	Faculty of Business Administration and Communication > Department of Hotel and Tourism Management
Depositing User:	Faisal Ifzaldi
Date Deposited:	22 Jul 2021 15:44
Last Modified:	22 Jul 2021 15:45
URI:	http://repository.sgu.ac.id/id/eprint/2087

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