Fedyana, Anggita and Anantadjaya, Samuel PD (2014) Influential Factors in Logistics Management: An Investigative Study of Customer’s Claims. Bachelor thesis, Swiss German University.
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Abstract
Logistics is the process of planning, implementing, and controlling the efficient, cost effective flow and storage of raw material, in-process inventory (Tseng, Taylor, & Yue, 2005). Logistics business becomes the trend nowadays in the world, it can increase the competitiveness of the economic in each country. Logistics is related with logistics management for the whole process starts from the warehouse until the end of the customers. Transportation systems influence the logistics performance hugely, transporting is required in the whole production procedures, from manufacturing to delivery to the final consumers and returns (Tseng, Taylor, & Yue, 2005). This study investigates the influence of transportation to logistics management, which caused the customer’s claims. The methodology of this research uses qualitative approach. As a result, there is a significant influence of transportation towards logistics management.
| Item Type: | Thesis (Bachelor) |
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| Uncontrolled Keywords: | Logistics Management, Transportation, Damaged Goods, Claims, Human Error, Speed, Shipment |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD38.5 Supply Chain Management H Social Sciences > HF Commerce > HF5001 Business H Social Sciences > HF Commerce > HF5415 Consumer Behavior |
| Divisions: | Faculty of Business Administration and Communication > Department of Business Administration |
| Depositing User: | Faisal Ifzaldi |
| Date Deposited: | 23 Jul 2021 13:14 |
| Last Modified: | 23 Jul 2021 13:14 |
| URI: | http://repository.sgu.ac.id/id/eprint/2106 |
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