Technology Acceptance Model’s Impact towards the Working Performance of the Hotel Staff

Aryadi, Robbie and Munawaroh, Munawaroh (2021) Technology Acceptance Model’s Impact towards the Working Performance of the Hotel Staff. Bachelor thesis, Swiss German University.

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Abstract

Technology is an ever-evolving aspect of our modern day lives that we as a species should come to terms with, humans in this case employees may feel some difficulty in using new technology, this is where the Technology Acceptance Model comes in. TAM is a theory created for the sole purpose of modeling how users come to accept and use a technology. Employees are commonly trained and adapt towards a new working environment in the hope that they maintain they’re occupational status as well as provide a higher degree of service. This effort given by the employees is known as Work performance / Job performance. The purpose of this research is to learn whether or not TAM has a potentially positive effect towards Working performance. With the help of 110 respondents and processing their data using the SPSS, the hypothesis results found that there was in fact a correlation between TAM which does positively impact work performance but that the correlation is considered weak. The hotel system making your own work more effective is the strongest influence towards the work performance coming from TAM, whilst the features in hotel system is very familiar when using it for the first time has the least influence on work performance

Item Type: Thesis (Bachelor)
Uncontrolled Keywords: Job performance, Technology Acceptance model (TAM), Work performance
Subjects: H Social Sciences > HF Commerce > HF5549 Personnel management
T Technology > TX Home economics > TX901 Hospitality industry
T Technology > TX Home economics > TX911 Hotel management
Divisions: Faculty of Business Administration and Communication > Department of Hotel and Tourism Management
Depositing User: Faisal Ifzaldi
Date Deposited: 29 Dec 2021 14:33
Last Modified: 29 Dec 2021 14:33
URI: http://repository.sgu.ac.id/id/eprint/2244

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