Harmony, Fortune Nabhel and Musa, Soebowo (2021) Dynamic Capability, Organizational Agility and Firm Performance. Masters thesis, Swiss German University.

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Abstract

Fintech lending is an innovative technological and disruptive sector in the financial service industry which has attracted intense competition, making the industry's increasingly evolving nature crucial for businesses to sustain and thrive. The rapidly changing and competitive business and technological environment of finTech lending in Indonesia, makes it an appropriate context for testing firm’s dynamic capability empirically. This study seeks to throw more light on the concept of dynamic capabilities and their influence on generating organizational agility which could improve firm performance. In this research, we theorize that dynamic capabilities facilitate the development of organizational agility to improve firm performance. Based on a sample of 127 Fintech lending platforms in Indonesia, empirical findings suggest that dynamic capabilities rely on organizational innovativeness, organization task environment and customer relationship management to generate organizational agility which in turn have a significant effect on firm performance. This study contributes to the literatures on dynamic capabilities by revealing that competitive advantages and improved organizational performance are focused not just on the dynamic capabilities, but on the resource frameworks they develop. Theoretical and practical implications are also discussed.

Item Type:	Thesis (Masters)
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD58 Organizational behavior. Corporate Culture H Social Sciences > HF Commerce > HF5001 Business H Social Sciences > HF Commerce > HF5415.5 Customer relations--Management
Depositing User:	Faisal Ifzaldi
Date Deposited:	10 Jan 2022 15:03
Last Modified:	10 Jan 2022 15:03
URI:	http://repository.sgu.ac.id/id/eprint/2305

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