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Fahmy, Azzam and Mashudi, Mulya R. and Soetomo, Moh. A. Amin (2018) Perception Analysis of Service Quality IT Operation Studycase of PT XYZ. Masters thesis, Swiss German University.

Fitriani, Atiqi and Hidayat, Nila K. (2018) The Impact Of Customer Loyalty Programs Towards Customer Retention - A Case Study Of Front Office Department In Intercontinental Bali Resort. Bachelor thesis, Swiss German University.

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Hadiyanto, Muhammad and Baskoro, Gembong and Sofyan, Edi (2021) Analysis of Mindset and Behavior in Empahazing Leadership Aspects by Implementation Customer Success Management in Leading Indonesian Heavy Equipment Company. Masters thesis, Swiss German University.

Harmony, Fortune Nabhel and Musa, Soebowo (2021) Dynamic Capability, Organizational Agility and Firm Performance. Masters thesis, Swiss German University.

Hidayat, Mario and Sinaga, Junaidi (2018) Analyzing The Impact Of Marketing Mix, Brand Image And Service Quality Towards Customer Loyalty With The Mediator Of Customer Satisfaction : A Case Of Starbucks Customers In South Tangerang. Bachelor thesis, Swiss German University.

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Kirana, Michele Dea and Pratama, Yudhistira (2018) The Impact Of Product Differentiation Strategy On Millennial’s Decision To Purchase In Self-Standing Coffee Houses At Gading Serpong Area. Bachelor thesis, Swiss German University.

Krisnawati, Nila and Perangin-angin, Loina Lalolo K. and Zainal, Munawaroh and Suardi, Imelda (2016) Brand Equity Analysis and Its Impact on The Loyal Customer of Local Batik to Develop Its Competitiveness (An Empirical Study of Batik Banten in South Tangerang). Journal of Administrative and Business Studies, 2 (4). pp. 189-207.

Kusnadi, Shirleen and Halim, Hasniati (2018) The Impact Of Store Atmospherics And Customer Perceived Value Towards Customer Loyalty With Customer Satisfaction As An Intervening Variable A Case Study Of Turning Point Coffee, Gading Serpong. Bachelor thesis, Swiss German University.

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Lolo, Surya Adriana and Sitepu, Badikenita and Siahaan, Antonius TP. (2018) Analysis The Effect Of System Quality, Information Quality, Service Quality Toward Customer Satisfaction And Loyalty In It Service Industry (Case Study At PT. XYZ). Masters thesis, Swiss German University.

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Maramis, Yehezkiel Christian and Lonan, Julia. F (2015) Analyzing the Crisis Management Strategy of Air Asia Indonesia After the Incident of QZ 8501. Bachelor thesis, Swiss German University.

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Nadya, Gissella and Munawaroh, Munawaroh (2020) The Impact of Emotional Labor Towards Customer Relations of Wedding Organizer’s Burnout in The Jakarta Area. Bachelor thesis, Swiss German University.

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Palawita, Sarasati Putri and Kho, I Eng and Gaol, Ford Lumban (2012) Measuring The Efficiency Performance of Customer Relationship Management Based on Cloud Computing in PT. Columbindo Perdana. Bachelor thesis, Swiss German University.

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Tanuwijaya, Fransisca Luciana and Garibaldi, Gemala P. (2018) The Impact Of Relationship Marketing On Customer Loyalty A Case Study Of Garuda Indonesia Airline. Bachelor thesis, Swiss German University.