THE IMPACT OF PERSONALITY, MOTIVATION, AND WORKPLACE ENVIRONMENT TOWARDS SERVERS' WORK PERFORMANCE IN ABC HOTEL TANGERANG

Zainal, Abigail Nadia Rava and Hidayat, Nila Krisnawati (2024) THE IMPACT OF PERSONALITY, MOTIVATION, AND WORKPLACE ENVIRONMENT TOWARDS SERVERS' WORK PERFORMANCE IN ABC HOTEL TANGERANG. Bachelor thesis, Swiss German University.

[img] Text
HTM_Abigail Nadia RZ_TOC.pdf
Download (332kB)
[img] Text
HTM_Abigail Nadia RZ_1.pdf
Restricted to Repository staff only
Download (477kB)
[img] Text
HTM_Abigail Nadia RZ_2.pdf
Restricted to Repository staff only
Download (388kB)
[img] Text
HTM_Abigail Nadia RZ_3.pdf
Restricted to Repository staff only
Download (399kB)
[img] Text
HTM_Abigail Nadia RZ_4.pdf
Restricted to Repository staff only
Download (561kB)
[img] Text
HTM_Abigail Nadia RZ_5.pdf
Restricted to Repository staff only
Download (279kB)
[img] Text
HTM_Abigail Nadia RZ_REF.pdf
Download (1MB)

Abstract

Work performance is a crucial component to any company’s success. Should a business’ work performance decline, the business will suffer. In the case of ABC Hotel Tangerang, specifically in the F&B server population, monthly reports show a lack of achievement in goals, indicating poor performance. Therefore, a need to gain insight on what affects the work performance of servers in ABC Hotel Tangerang arises, hence the purpose of this study. This study is descriptive and quantitative in nature, aimed to discover the impact of personality, motivation and workplace environment towards the servers’ work performance. The data will be analysed and measured through a series of descriptive statistics analyses. Based on the results of these analyses, personality, motivation, and workplace environment have a significantly statistical impact towards the work performance of ABC Hotel Tangerang servers. Results show that the independent variables affect the dependent variable by 73.6%.

Item Type: Thesis (Bachelor)
Subjects: B Philosophy. Psychology. Religion > BF Psychology > BF697.5 Self-esteem
B Philosophy. Psychology. Religion > BF Psychology > BF713 Developmental psychology and motivation
Divisions: Faculty of Business Administration and Communication > Department of Hotel and Tourism Management
Depositing User: Mr Arinton Sinaga
Date Deposited: 30 Oct 2024 07:54
Last Modified: 30 Oct 2024 08:01
URI: http://repository.sgu.ac.id/id/eprint/2650

Actions (login required)

View Item View Item