Jestina, Elizabeth and Munawaroh, Munawaroh (2019) The Impact of Perceived Organizational Support on Service-Oriented Organizational Citizenship Behavior: A Case Study of Frontline at Royal Ambarrukmo Hotel Yogyakarta. Bachelor thesis, Swiss German University.

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Abstract

This research is aimed to determine the impact of perceived organizational support (POS) on service-oriented organizational citizenship behavior (SOOCB) in Royal Ambarrukmo Hotel Yogyakarta. The main focus of this research is frontline employees as they are more exposed to direct contact towards the guests. 107 respondents are taken as samples and the datas are analyzed with single regression method. The datas are then computed and calculated with SPSS system. The result shows that POS indeed impact SOOCB. Three dimensions of POS consisting fairness, supervisor support, organizational rewards and job conditions are analyzed to find out the impact of each dimension to SO-OCB. The result shows that all three dimensions give an impact to SO-OCB. Suggestions and recommendations are provided to the management of Royal Ambarrukmo Hotel Yogyakarta as well as for future research.

Item Type:	Thesis (Bachelor)
Uncontrolled Keywords:	Perceived Organizational Support ; Service-Oriented Organizational Citizenship Behavior ; Frontline Employees
Subjects:	H Social Sciences > HF Commerce > HF5415 Consumer Behavior T Technology > TX Home economics > TX901 Hospitality industry
Divisions:	Faculty of Business Administration and Communication > Department of Hotel and Tourism Management
Depositing User:	Adityatama Ratangga
Date Deposited:	19 May 2020 03:22
Last Modified:	19 May 2020 03:22
URI:	http://repository.sgu.ac.id/id/eprint/438

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