Bianca, Natasya and Munawaroh, Munawaroh (2019) Investigating Hospitality Staff Personality Type and its Influence Towards Employee Engagement (A Study Using Big Five Model Approach). Bachelor thesis, Swiss German University.

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Abstract

So many employees are not engaged in their work. Companies are coming up with strategies to retain their employees and work engagement plays a major role in employee retention. A perfect personality for a role would positively impact employee’s work performance, correspondingly, work engagement. The purpose of this research is to help find out which dominant personality would positively affect someone’s role and their work engagement. The sample for this research is taken from hospitality employees from Tangerang area. This research uses the probability sampling with a simple random sampling by distributing questionnaires to hotel and food and beverage establishments with a total of 126 respondents. Using Big 5 Model and ISA Scale to measure the personality and employee engagement. Multiple regression is used to test the hypothesis between the variables. The result showed that personality has a significant impact towards employees’ working engagement, 93.1%. The result shows that conscientiousness has a major role in employee’s work engagement.

Item Type:	Thesis (Bachelor)
Uncontrolled Keywords:	Personality ; Employee Engagement ; Hospitality Industry ; Big 5 Model ; Isa Scale
Subjects:	H Social Sciences > HF Commerce > HF5549 Personnel management T Technology > TX Home economics > TX901 Hospitality industry
Divisions:	Faculty of Business Administration and Communication > Department of Hotel and Tourism Management
Depositing User:	Adityatama Ratangga
Date Deposited:	19 May 2020 03:47
Last Modified:	26 May 2020 10:02
URI:	http://repository.sgu.ac.id/id/eprint/478

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