Tasya, Tasya and Garibaldi, Gemala P. (2018) The Impact Of Perceived Wellness Towards Front-Liners’ Psychological Capital In Hotel Indonesia Kempinski Jakarta. Bachelor thesis, Swiss German University.

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Abstract

The function of Psychological Capital that shaped by Hope, Self-efficacy, Optimism and Resiliency, towards individuals’ happiness including well-being has been significantly addressed through numerous studies and the positive impact between the two has been identified. On the flip side, the impact between well-being towards psychological capital which undeniably inevitable to employees’ job performance is still under discussed, although relationship and values are acknowledged. Having said that, this present study uses this as a foundation to analyze merely the impact between the two variables that specifically focusing on front-liners in the hospitality industry. Using Perceived Wellness Survey (PWS) which covers six different dimensions; psychological (6.1%), emotional (11.1%), social (17.47%), physical (14.29%), spiritual (14.52%) and intellectual (36.43%), front-liners’ well-being are being assessed. The quantitative data from 128 front-liners from Hotel Indonesia Kempinski Jakarta (HIKJ) has been collected through the distribution of questionnaire. Although the percentage is small (25.5%), however, the result shows that perceived wellness, especially social and intellectual wellness is proven to has a proportion in constructing front-liners’ psychological capital. This implies that management still can utilize the employee wellness program as the tool to enhance their front-liners’ psychological capital, especially with the top-to-down communication and encouragement. An in-depth future research is also suggested as concluded in the last chapter.

Item Type:	Thesis (Bachelor)
Uncontrolled Keywords:	Wellness; Perceived Wellness; Well-being; Employee Wellness Program; Psychological Capital
Subjects:	H Social Sciences > HF Commerce > HF5549 Personnel management T Technology > TX Home economics > TX911 Hotel management
Divisions:	Faculty of Business Administration and Communication > Department of Hotel and Tourism Management
Depositing User:	Astuti Kusumaningrum
Date Deposited:	30 May 2020 09:53
Last Modified:	30 May 2020 09:53
URI:	http://repository.sgu.ac.id/id/eprint/718

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