Hemas, Nur Kamaarum Adiwida and Sudarto, Sumarsono and Pratama, Aditya T. (2021) Improving Warehouse Management System at The Largest Heavy Equipment Distributor Company in Indonesia With Simulation-Based Optimization Approach. Masters thesis, Swiss German University.

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Abstract

Warehouses plays a significant role in supply chains, so it’s needed to be excellence in customer service and organizations have to create more productive warehouses to fulfil customer needs. Warehouse productivity is not optimal as seen from the SLA achievement and manpower utilization which lead to inefficiencies in warehouse management system. This research aims to find out and analyze the cause of the problem and designing an improved warehouse management system for better productivity in term of SLA, manpower utilization and cost efficiency. In doing this research, a discrete event simulation was carried out because of the complexity. After processing the data and simulating existing conditions, the results obtained is the manpower utilization is quite low on average, at 54.89%, caused by some critical positions that have very low utilization. There are 9.46% items that processed during overtime hours, and average SLA achievement is 71.52%, where the achievement value of incoming SLA is very low. If the company consider manpower utilization and employee cost efficiency as priorities, adjusting number of manpower and merging some roles can be considered as the best scenario, whereas, if the company prioritizes the number of overtime items and SLA achievement as an indicator of success, then scenario of flow process simplification and defining new time standard could be carried out.

Item Type:	Thesis (Masters)
Uncontrolled Keywords:	Warehouse Management System, Discrete Event Simulation, Utilization, Service Level Agreement, Cost Efficiency
Subjects:	T Technology > TJ Mechanical engineering and machinery T Technology > TJ Mechanical engineering and machinery > TJ163.12 Mechatronics
Divisions:	Faculty of Engineering and Information Technology > Department of Mechatronics Engineering
Depositing User:	Faisal Ifzaldi
Date Deposited:	20 Aug 2021 03:58
Last Modified:	20 Aug 2021 03:58
URI:	http://repository.sgu.ac.id/id/eprint/2197

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