Conference or Workshop Item

Krisnawati, Nila (2018) Importance Performance Analysis (IPA): A New Approach Measuring Service Quality and Perceived Service Value in Airline Sector. In: The 2nd National Conference on Entrepreneurial Marketing Studies, 5-6 March 2018, Semarang. (In Press)

Thesis

Ananda, Ricky and Soeprapto, Vishnuvardhana S. (2015) Relation Between Golf Service Quality and Guest Satisfaction in Jakarta. Bachelor thesis, Swiss German University.

Andhika, Benedictus Widy and Hidayat, Nila K. and Pasasa, Linus (2015) Analysis of Service Quality, Perceived Value and Customer Satisfaction Towards Customer Loyalty in Insurance Industry: Case Study of PT.Synergy Adhi Manunggal. Bachelor thesis, Swiss German University.

Ariyanto, Budy and Sumarsono, Sumarsono and Sofianti, Tanika D. (2021) Improving Work in Process Quality (Bias Cutting Process) by Using Poka-Yoke and Define Measure Analysis Improve Control (DMAIC) Method in Leading Motorcycle Tire Manufacturing. Masters thesis, Swiss German University.

Cahyono, Bayu and Sumarsono, Sumarsono and Hendriana, Dena (2021) Sustainable TQM Implementation in Relationship with Customer Satisfaction and Business Performance in Indonesian Remanufacturing Company. Masters thesis, Swiss German University.

Fahmy, Azzam and Mashudi, Mulya R. and Soetomo, Moh. A. Amin (2018) Perception Analysis of Service Quality IT Operation Studycase of PT XYZ. Masters thesis, Swiss German University.

Findy, Clarissa and Zuardi, Gunawan (2008) Improving Service Quality in Naturalle Beauty Center Company to Improve Revenue and Profitability. Bachelor thesis, Swiss German University.

Harrisman, Rio and Halim, Hasniati (2015) Service Quality: Expectations, Perceptions and Satisfaction About Service Quality at Wall Street English, Pondok Indah, Jakarta - a Case Study. Bachelor thesis, Swiss German University.

Hartono, Hartono and Baskoro, Gembong and Sumarsono, Sumarsono (2021) Improving Quality on Tire Curing Process by Using Six Sigma and Failure Mode and Effects Analysis (FMEA) Method in Indonesia Leading Tire Manufacturer. Masters thesis, Swiss German University.

Jananuraga, Mohammad Rusvandi Rastra and Adam, Mochammad Riyadh Rizky (2016) Impact Service Quality and Brand Image Towards Customer Loyalty Through Customer Trust. Bachelor thesis, Swiss German University.

Maryono, Maryono and Sofyan, Edi and Hendriana, Dena (2021) Impact of Service Engineer Development to Improve Quality of Technical Service Information Report of Heavy Equipment Failure. Masters thesis, Swiss German University.

Nilam, Monica and Saraswati, Triarti (2015) Analysis of Human Error to Improve Workers Efficiency in the Quality Control Department: A Case Study in PT. Nisuma. Bachelor thesis, Swiss German University.

Rondiyap, Steven Adrianto and Indrayadi, Yuki and Awibowo, Setijo (2016) Implementation: Quality Management System (QMS) ISO 9001:2015 at CV. Bina Makmur Sehati. Bachelor thesis, Swiss German University.

Syahputra, Herryan and Hendriana, Dena and Baskoro, Gembong (2021) Improvement in Reusable Part Quality to Prolong Remanufactured Product Lifetime for Leading Heavy Equipment Remanufacturing Company in Indonesia. Masters thesis, Swiss German University.

Utomo, Hermawan Aji and Sofianti, Tanika D. and Sumarsono, Sumarsono (2021) Improving Quality of Mixture Process Based on Machine Management for Rework on Rubber Compounding Using Analytical Hierarchy Process (AHP) Approach In Indonesian Leading Tire Manufacturer. Masters thesis, Swiss German University.

Widyastiti, Inten and Indrayadi, Yuki and Tanaya, Prianggada Indra (2015) Quality Improvement by Adding Inspection Checkpoint(S) Within Partial Automated Footwear Assembly Line: A TQM Study Via DMAIC and Simulation Approach at PT Panarub Industry. Bachelor thesis, Swiss German University.