Handali, Joshua Peter and Saraswati, Triarti and Tertiana, Invanos (2011) Studying The Students’ Need of Sports Facility in Swiss German University. Bachelor thesis, Swiss German University.
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Abstract
This thesis research is intended to investigate the students’ need of sports facility in the Swiss German University campus. Identifying this need is a part of pursuing student satisfaction. Student satisfaction is considered vital as it serves as customer satisfaction from the university point of view, and also helps students in their performance throughout years of study. To appropriately identify the needs and determine the ways to meet them, a survey and a matrix analysis are employed; Questionnaire and Quality Function Deployment are the tools of choice. A need for sports facility is shown by SGU students, and critical features required are pointed out. The sports facility also contributes to the satisfaction level, making this facility more important. But since it is not the sole significant educational attributes, a delicate balance should always be maintained between supporting the sports facility and other services.
| Item Type: | Thesis (Bachelor) |
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| Uncontrolled Keywords: | Student Satisfaction; Sports Facility; Survey Research; Quality Function Deployment |
| Subjects: | H Social Sciences > HF Commerce > HF5415 Consumer Behavior > HF5415.335 Consumer satisfaction L Education > LB Theory and practice of education > LB3223 College facilities |
| Divisions: | Faculty of Engineering and Information Technology > Department of Industrial Engineering |
| Depositing User: | Astuti Kusumaningrum |
| Date Deposited: | 16 Mar 2021 04:06 |
| Last Modified: | 16 Mar 2021 04:06 |
| URI: | http://repository.sgu.ac.id/id/eprint/1107 |
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