Firnanda, Savena Adelyn and Sjarief, Rachman (2018) The Impact Of Emotional Intelligence And Trust Of Leaders Toward Employee’s Job Satisfaction In Mesra Business & Resort Hotel, Samarinda, East Borneo. Bachelor thesis, Swiss German University.

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Abstract

The main purpose of this research is to find out the influence of Emotional Intelligence and Trust of the Leaders toward Employee’s Job Satisfaction and to find out the influence of Emotional Intelligence of the leaders toward Trust of the leaders in Mesra Business & Resort Hotel. This study is conducted in a local 5-star hotel located in Samarinda, East Borneo, Indonesia. The data for this research is quantitative data those generated from questionnaires distributed to all nonmanagerial level employees in Mesra Business & Resort Hotel, the total respondents are 70 non-managerial level employees. The statistical analysis soft wares used in this research are SPSS for the instrument validity and reliability test and SmartPLS and WarpPLS for the correlation using Structural Equation Modeling (SEM). The results of this study show that there are positive significant influences from Emotional Intelligence of the leaders toward Job Satisfaction of the employees as much as 62.4% and also toward Trust of the leaders them selves as much as 80.7%, but the results also show that there is positive non-significant influence between Trust of the leaders toward the Employee’s Job Satisfaction as much as 18.9%. The recommendation for the company is to consider improving these factors to increase the Job Satisfaction of its employees and also to improve the quality of its company leaders.

Item Type:	Thesis (Bachelor)
Uncontrolled Keywords:	Emotional Intelligence; Trust; Job Satisfaction
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD57 Leadership H Social Sciences > HF Commerce > HF5549 Personnel management T Technology > TX Home economics > TX911 Hotel management
Divisions:	Faculty of Business Administration and Communication > Department of Hotel and Tourism Management
Depositing User:	Astuti Kusumaningrum
Date Deposited:	04 Jun 2020 12:50
Last Modified:	04 Jun 2020 12:50
URI:	http://repository.sgu.ac.id/id/eprint/716

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