A

Aliman, Marsella Giovani and Krisnawati, Nila (2019) The Impact of Innovation and Brand Awareness to Increase Customer Loyalty, Case Study: Caturra Espresso in Surabaya. Bachelor thesis, Swiss German University.

Aristyo, Hadrian Marco and Mbouw, Esa Theodore (2019) Consumer Acceptance of Self-Service Check-In Technology Case Study of Husein Sastranegara Airport Bandung. Bachelor thesis, Swiss German University.

B

Bianca, Natasya and Munawaroh, Munawaroh (2019) Investigating Hospitality Staff Personality Type and its Influence Towards Employee Engagement (A Study Using Big Five Model Approach). Bachelor thesis, Swiss German University.

C

Chrissy, Chrissy and Mbouw, Esa Theodore (2019) The Impact of Perceived Value on Customer Loyalty: A Case Study of Grabfood Consumers. Bachelor thesis, Swiss German University.

E

Elviana, Yessie and Garibaldi, Gemala P. (2019) The Impact of Service Climate Towards Service-Oriented Organizational Citizenship Behaviour of Front-Liners in 5 Star Hotels in Jakarta. Bachelor thesis, Swiss German University.

F

Farahmitha, Rivani and Munawaroh, Munawaroh (2019) The Influence of Moods and Emotions on Female Leadership Style in the Hospitality Industry: A Case Study in Indonesia. Bachelor thesis, Swiss German University.

Fitriana, Fannisa and Munawaroh, Munawaroh (2019) The Influence of Planned Behavior Towards Behavior Intention on Instagram Case of Kaffeine Kline in Jakarta. Bachelor thesis, Swiss German University.

Frederica, Lorraine and Munawaroh, Munawaroh (2019) The Impact of Work-Life Balance and Work Engagement towards Employee Retention (Millennials in The Hospitality Industry): A Case Study of Atria Hotel. Bachelor thesis, Swiss German University.

H

Haryani, Cassandra Nathasia and Mbouw, Esa Theodore (2019) Consumer Acceptance of Mobile Payment in Casual Dining Restaurants: A Study of Ovo’s Consumers in Greater Jakarta. Bachelor thesis, Swiss German University.

J

Jauwrias, Laurensius Edwin and Mbouw, Esa Theodore (2019) The Impact of Psychological Factors on Consumers’ Green Purchase Behaviour: A Study of #Nostrawmovement Campaign in KFC Greater Jakarta. Bachelor thesis, Swiss German University.

Jestina, Elizabeth and Munawaroh, Munawaroh (2019) The Impact of Perceived Organizational Support on Service-Oriented Organizational Citizenship Behavior: A Case Study of Frontline at Royal Ambarrukmo Hotel Yogyakarta. Bachelor thesis, Swiss German University.

N

Nagaputri, Maria Alexandra and Garibaldi, Gemala P. (2019) The Impact of Emotional Labor Towards Indonesian Tour Leaders’ Work Engagement (Jakarta Area). Bachelor thesis, Swiss German University.

Nugroho, Regina and Are, Robert La (2019) The Impact of Destination Image Toward Tourists’ Post Visit Behaviours, Case Study Kraton Yogyakarta. Bachelor thesis, Swiss German University.

P

Prasetyo, Adhiatma Jodie and Are, Robert La (2019) Retaining Customer Loyalty Through Implementation of Recovery Strategies in Food and Beverage Industry – Case Study of Fine Dining Operation in Jakarta. Bachelor thesis, Swiss German University.

R

Rangga, Faisal and Merati, Made Widyatantri (2019) The Effect of a Restaurant’s Physical Environment on Customer Repurchase Behaviour: A Case Study of an Upscale Restaurant. Bachelor thesis, Swiss German University.

S

Sari, Nida Thahirah and Garibaldi, Gemala P. (2019) The Impact of Consumer-Based Brand Equity on Customer Loyalty: A Case Study of ‘Kila Kila By Akasya’. Bachelor thesis, Swiss German University.

Suryaputra, Aditya and Mbouw, Esa Theodore (2019) The Impact of Store Atmosphere Towards Customer Loyalty: A Case Study of Tamper Coffee BSD, Serpong. Bachelor thesis, Swiss German University.

T

Tumewu, Natasha Olivia and Saraswati, Muninggar Sri (2019) The Impact of Instagram Among Millennials in Searching for Travel Information, Case of Lake Toba, North Sumatera. Bachelor thesis, Swiss German University.

V

Vanessa, Vanessa and Munawaroh, Munawaroh (2019) The Influence of Motivation and Grit on Millennial Employee Retention: A Study of Hotel Industry in Tangerang. Bachelor thesis, Swiss German University.

W

Wicaksono, Bagus Dwi Satrio and Pratama, Yudhistira (2019) The Impact of Store Atmospheric Towards Behavioural Intention With Dining Satisfaction as Intervening Variable Case Study: Independent Coffee Shops in Bintaro. Bachelor thesis, Swiss German University.

Wijaya, Sean Frederic and Are, Robert La (2019) Motivation to Attend an E-Sport Event Case Study: Jakarta Citizen. Bachelor thesis, Swiss German University.

Y

Yu, Kuo Ting and Are, Robert La (2019) The Impact of Customer Loyalty Towards Purchase Behavior: A Case Study of Airasia Indonesia. Bachelor thesis, Swiss German University.